How dauntogel Protects Your Personal Information

Introduction and Scope

This Privacy Policy applies when you visit dauntogel, register or use a player account, place sports or casino wagers, make a deposit or withdrawal, participate in a promotion, complete identity checks or communicate with support. It applies to information collected through desktop and mobile browsers and other authorised dauntogel interfaces.

References to “personal data” mean information that identifies you or can reasonably be connected with you. References to “processing” include collecting, recording, organising, storing, reviewing, using, sharing, restricting and deleting personal data.

dauntogel serves Malaysian users but recognises that privacy obligations may differ according to location. Nothing in this policy reduces any mandatory rights that apply under relevant law.

Information We Collect

The information collected by dauntogel depends on how you interact with the platform. A website visitor generally provides less information than a verified player requesting a withdrawal.

How Information Is Collected

dauntogel collects information directly when you create an account, update a profile, make a payment, request a withdrawal, activate an account control or speak with support. Information may also be recorded automatically when you browse pages, use gaming products or interact with security features.

dauntogel may receive limited information from payment processors, banks, e-wallet providers, identity verification services, game suppliers and fraud-prevention tools. For example, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost or GrabPay may return a transaction status or payment reference.

Information supplied by third parties is assessed according to its source and purpose. dauntogel does not require a payment provider to disclose a complete bank password, e-wallet PIN or other credential that the platform does not need.

Purposes of Data Processing

dauntogel may process personal information to:

• Create, maintain and secure a player account.
• Confirm identity, age and eligibility for 21+ gambling services.
• Process MYR deposits, withdrawals, refunds and payment investigations.
• Record and settle sports bets, live football markets, slots and live casino games.
• Administer bonuses, cashback, loyalty benefits and promotional eligibility.
• Detect fraud, collusion, duplicate accounts, payment misuse and security threats.
• Apply deposit limits, self-exclusion and other responsible gambling controls.
• Provide English, Bahasa Melayu and Mandarin customer support.
• Improve website reliability, mobile performance and player navigation.
• Handle legal requests, disputes and record-keeping obligations.

dauntogel does not sell player identity documents or payment information. Personal data is not used for unrelated purposes without an appropriate basis or additional notice.

Legal Grounds for Processing

Depending on the activity and applicable law, dauntogel may process information because it is necessary to provide the requested service, comply with legal obligations, protect legitimate security interests or act with your consent.

Contractual necessity

Account data, wagering records and payment instructions are used to provide the dauntogel services accepted under the Terms & Conditions.

Legal and compliance requirements

Identity, transaction and source-of-funds records may be processed to support age checks, anti-fraud controls, dispute handling and other obligations applicable to the service.

Legitimate interests

dauntogel may analyse security events, technical performance and account risk where this is reasonably necessary and does not override player rights.

Consent

Where consent is required, it may be withdrawn for future processing. Withdrawal does not invalidate processing completed before the request.

KYC and Payment Information

dauntogel may request an identity document, proof of address, payment ownership evidence or information about the source of funds. These checks help confirm that a player is aged 21 or above, prevent unauthorised withdrawals and identify suspicious transactions.

Documents should be accurate, current and unaltered. dauntogel may use specialist verification providers to assess authenticity, compare submitted details and identify security concerns. Access to KYC documents is limited to authorised personnel and approved service providers with a legitimate need.

Payment records may include amounts, currency, timestamps, transaction references and partially masked bank or e-wallet details. dauntogel does not need your full online banking password, TAC, e-wallet PIN or card security code after a transaction is authorised.

Cookies, Devices and Analytics

dauntogel may use cookies and similar browser technologies to keep sessions active, remember preferences, protect accounts and understand how pages perform. Some cookies are necessary for login, payment routing or fraud prevention and cannot be disabled without affecting core functionality.

Analytics may record general navigation patterns, loading times, device types and page errors. This helps dauntogel improve the experience for players using mobile devices in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere.

You may adjust browser settings to block or remove certain cookies. Doing so may sign you out, remove saved preferences or prevent some dauntogel features from operating correctly.

Sharing Personal Information

dauntogel may share limited information with service providers when necessary to deliver or protect the platform. These parties may include payment processors, identity verification services, hosting and security providers, game suppliers, professional advisers and customer support technology providers.

Each recipient should receive only the information reasonably required for its role. A payment provider may receive transaction details, while a game supplier may receive a technical player identifier and wager information without receiving unnecessary KYC documents.

dauntogel may also disclose information where required by law, a valid legal process or an authorised investigation, or where disclosure is necessary to protect players, prevent fraud or defend legal rights. dauntogel does not publish player identities or gaming histories for promotional purposes without appropriate permission.

International Processing

Some technology, payment, verification or game service providers may process information outside Malaysia. When personal data is transferred internationally, dauntogel seeks to apply reasonable contractual, security and access safeguards appropriate to the data and processing purpose.

Privacy laws and enforcement standards can differ between countries. dauntogel assesses relevant providers according to service necessity, information sensitivity and available protections. International processing does not permit a provider to use data freely for unrelated purposes.

Data Security

dauntogel uses technical and organisational measures intended to protect personal information against accidental loss, misuse, alteration, unauthorised access and improper disclosure. These measures may include encrypted connections, access controls, monitoring, authentication procedures, secure document handling and staff confidentiality requirements.

No online system can guarantee absolute security. Players also have an important role. You should use a unique password, secure your device, avoid sharing login credentials and contact dauntogel promptly if you notice an unfamiliar wager, payment or account change.

If a personal data incident creates a material risk, dauntogel will investigate, contain the issue and provide notices where required by applicable law.

Data Retention

dauntogel retains personal information only for as long as reasonably necessary for the purpose collected, account administration, transaction records, fraud prevention, responsible gambling, dispute handling and legal obligations.

Closing an account does not always permit immediate deletion. Payment history, KYC records, complaints and self-exclusion information may need to be retained after closure to prevent misuse, resolve claims or comply with record-keeping duties. Data that is no longer required may be securely deleted, anonymised or restricted.

Retention periods may differ by category. Technical logs may be kept for a shorter period than financial or identity records. dauntogel reviews retention needs according to risk and operational requirements.

Your Privacy Rights

Subject to applicable law and identity verification, you may request access to personal data held by dauntogel, correction of inaccurate information, restriction of certain processing or deletion where retention is no longer required.

You may also object to certain uses, withdraw consent for future consent-based processing and request information about relevant service providers. Some requests cannot be completed in full where dauntogel must preserve transaction, security, self-exclusion or legal records.

Requests should include enough information to identify the account and explain the desired action. dauntogel may ask for verification before releasing or changing personal data. This prevents another person from obtaining account information through an unauthorised request.

Marketing Preferences

Where permitted, dauntogel may send information about games, sports markets, promotions or account benefits. Marketing preferences may be changed through available account controls or by contacting support.

Opting out of promotional messages does not prevent essential service communications. dauntogel may still send notices concerning account security, payment status, policy changes, responsible gambling controls or support enquiries.

dauntogel does not knowingly direct gambling marketing to persons under 21 or to players who are subject to applicable self-exclusion restrictions.

Age Restrictions and Responsible Gambling Data

dauntogel services are strictly limited to persons aged 21 and above. If dauntogel reasonably suspects that an account belongs to an underage person, access may be suspended while identity and age are reviewed.

Responsible gambling data may include deposit limits, cooling-off periods, self-exclusion requests, session patterns and relevant support interactions. dauntogel uses this information to apply requested controls, identify indicators of potential harm and maintain exclusions.

Self-exclusion records may be retained after account closure because deletion could undermine the protective purpose of the restriction. dauntogel limits access to this sensitive information and uses it only for appropriate safety, security and compliance purposes.

Policy Updates

dauntogel may revise this Privacy Policy to reflect changes in technology, payment methods, legal requirements, security practices or platform services. The effective date at the top of the page identifies the current version.

Material changes may be communicated through the website or an appropriate account message. Continued use of dauntogel after an update means that the revised policy applies to subsequent processing, subject to any consent requirement imposed by law.

Contact Us

Questions, complaints or privacy requests may be directed to dauntogel support. Please provide your username, the nature of the request and enough detail for the matter to be reviewed. Do not include your password, full banking credentials, TAC or e-wallet PIN.

dauntogel may need to confirm your identity before discussing account-specific information. Requests involving payment processors, KYC providers or archived records may require additional review time.

The dauntogel support email is displayed as plain text and is not a clickable link: